A message from LionDesk Founder & CEO David Anderson:
It was just a few short years ago when I started LionDesk in a small office above an airport hangar and made my first sale.
Fast forward to 2019, our clients have sent over 150 million emails, 36 million text messages, made 4.2 million phone calls and tracked over $37 billion in transaction volume!
We’ve also expanded with new LionDesk offices in Canada and Mexico and have users in over 85 countries across the globe.
We launched a new version of LionDesk CRM, a new industry agnostic Transaction Platform, as well as a beta launch of Visual Market Insights (a brand-new tool that will allow you to weaponize your CRM data to target and increase sales).
While this past year has been full of growth, innovation doesn’t stop for us. We have a lot of goals.
Here are some of the most important:
1) Improve on what we’re already doing.
As a CRM, we believe the communication to your clients is the most important thing we can ensure. This year, we will be putting in more systems to make the delivery of your communications better so that you can be confident in us and in LionDesk.
2) Deliver World-Class Support.
In 2020, it’s our goal to deliver support beyond expectations from the moment you contact us, through your first 30 days, and for years on. For that to happen, we will continue to train our talented staff and improve where we can.
3) Continue Core Development.
We know that change isn’t always easy, but we are committed to not only make things easier and efficient for you but create new features and functionality that are unique in the marketplace.
4) Getting 10% better at everything.
Each month, our team is dedicated to making a system, process, procedure or feature at least 10% better. Incremental improvements in each department and the creation of new departments will be a key factor of your trust in us as we all grow together.
5) Reimagining the future of CRM and LionDesk.
A CRM has traditionally been a place to store contacts, communicate with clients and track deals. We are going to be expanding what it means to be a CRM. Giving actionable insights and being able to execute on them to build your business is going to be a key driver of our thought processes and execution plans. We want to expand our product lines and services to create more features at a low cost, so you can get the most from LionDesk in 2020 and beyond.
With the new year in full swing, our team is committed to provide you tools, resources and support to help take your business to the next level…stress-free. 2020 here we come!
