Last Revised: December 31, 2019
Be sure to review our End User License Agreement (EULA).
"Disclose" means to release, transfer, disseminate, or otherwise communicate all or any part of any record orally, in writing, or by electronic or any other means to any person or entity.
"Member" means an individual who has registered with the Website.
"Minor" means any individual under 18 years of age, or under the age of consent as defined under the laws of their jurisdiction or residence.
"Personally Identifiable Information" or "PII" means any recorded information about a specific individual whose identity may be inferred from the information. This information includes, for example, name, email and mailing address, phone number, account and billing information, and other information provided by a visitor to our website or incidental to providing the Services to you. PII does not include publicly available information from government records or de-identified or aggregated consumer information.
"Services" means, collectively, the Website, LionDesk software platform, LionDesk products, and any other service provided to you by LionDesk.
"Website" means www.LionDesk.com, as well as its subdomains and web pages, and any domestic or international-owned or managed website of LionDesk that may be accessed through it.
If you do not agree with these terms, do not provide any PII to LionDesk. If you choose to refuse to provide PII or if you withdraw your consent, we may not be able to provide you with Services normally offered by LionDesk.
LionDesk does not sell or market products to Minors. Minors are not eligible to register with, use or purchase Services via the Website. We do not knowingly collect PII from any Minor, and will not deliberately use such information. By using the Website, you represent that you are not a Minor. If you believe we have stored PII on anyone under the age of 18, please contact us at firstname.lastname@example.org and we will remove the Minor's PII from our servers.
LionDesk only collects PII that you voluntarily provide to us, or that is incidental to your use of our Services. The information we collect helps us personalize and continually improve your experience with LionDesk, and assists us in providing for your real estate needs. Here are the types of information we gather:
LionDesk uses your PII for the following business purposes:
We do not use your PII for automated decision making.
We are required to disclose to you the legal grounds for which we process your PII. Your PII is processed on any of the following legal grounds:
Information about our customers is an important part of our business, and we are not in the business of selling it to others. LionDesk will only share your PII with our authorized service providers that perform services or functions on our behalf, as required by law, or as described below.
From time to time, we may Disclose PII as follows:
We will retain your PII in our databases in accordance with our records management policy and applicable laws. While this information may be periodically purged, the retention period may extend beyond the end of your relationship with us. We may also need to retain certain information to prevent fraudulent activity, to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain, or if we believe in good faith that a law, regulation, rule or guideline requires it.
We retain your PII for as long as is reasonably necessary.
Your PII will be stored in secured locations and on servers controlled by LionDesk, located either at our offices in the United States or at the offices of service providers located in other countries. If you are not located in the United States or in a country where our service providers maintain servers, you should be aware that your PII may be exported to, stored, and processed in the United States and other countries whose data protection laws may not be as comprehensive as those of your country of residence. If you object to the exportation of your PII, you should not provide any PII to us.
As discussed above, you can always choose not to provide PII. Guest browsing is available on the www.LionDesk.com Website, even though PII might be needed to make a purchase or to take advantage of certain LionDesk Services.
LionDesk provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile. You have specific rights to in relation to the use of your PII:
Right to Access
You have a right to request access to the PII we store about you. You may access your PII at any time by sending a description of the information you would like to access and proof of your identity to us. If we are not prohibited by law, we will provide access to your PII within a reasonable time.
Right to Have PII Corrected
You may correct any inaccurate PII we maintain about you by correcting the information in your Member account or contacting us.
We are not responsible for the correction of your PII retained by third-parties. You must contact the third-party in order to update your PII.
Right to Have PII Deleted
You can also request to have your PII deleted by contacting us. However, you should be aware that we may not be able to continue to provide Services to you without maintaining some PII, such as your contact and payment information. If we are not prohibited by law from doing so, we will delete your PII within a reasonable time of receiving your request.
We are not responsible for the deletion of your PII retained by third-parties. You must contact the third-party in order to delete your PII.
Right to Restrict Use
You have the right to restrict the processing of some PII if you believe we are not legally permitted to use it by contacting us.
If we require your consent for certain uses of your PII, you have the right to withdraw your consent at any time by contacting us. You may opt-out of e-mail marketing from us by clicking the unsubscribe link contained in the e-mail communication.
Right to Object
For emailed newsletters and promotional messages, you may adjust your marketing preferences by sending an e-mail to email@example.com that includes your full name, e-mail address, and specify that you do not want to continue receiving either postal mail, email, or both. If you choose not to receive any of the promotional marketing services that LionDesk provides, then LionDesk will not send them to you.
Right to Portability
You have the right to receive the PII we collect about you in an acceptable format and to transmit that data to another organization.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Website, while others are used to enable a faster log-in process or to allow us to track your activities at our Website. There are two types of cookies: session and persistent cookies.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Visitors to our Website who disable cookies will be able to browse certain areas of the Website, but some features may not function
Local Storage Objects. We may use Flash Local Storage Objects ("Flash LSOs") to store your Website preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose "Global Storage Settings Panel" and follow the instructions. To see the Flash LSOs currently on your computer, choose "Website Storage Settings Panel" and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
We do not honor browser requests not to be tracked. You may, however, opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites accessible by the above links.
The security of your PII is important to us. To protect the confidentiality of your PII, LionDesk employs industry standard physical, administrative, and technical safeguards to help protect the confidentiality and integrity of the information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of PII.
However, you should know that no transmission of data over the internet is 100% secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
You are encouraged to keep your Member account password safe and confidential in order to help prevent against any unauthorized use of your Member account.
We do not endorse any third-party websites to which our Website links. Use caution when visiting any third-party websites.
LionDesk's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose PII for purposes materially different than those to which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your PII from our records, as described above.
Certain laws require that we make additional disclosures regarding our collection and use of the PII of California residents. Please see our California Privacy Rights Statement for those disclosures.
Pursuant to NRS § 603A et al, Nevada residents can submit a verified written request to LionDesk to opt-out of the sale of any of the residents' PII. LionDesk does not currently sell any PII in its possession, including the PII of Nevada residents.
Attn: Chief Privacy Officer/Data Protection Officer
1530 Faraday Avenue, Suite 200
Carlsbad, CA 92008
SMS Spam, Mobile Spam, Text Messaging Spam... LionDesk is determined to keep it off of your mobile phone.
Our Policy. The LionDesk text messaging system allows only verified opt-in subscriptions. It ensures that all subscribers can opt-out quickly, easily, and permanently from unwanted SMS communications. This is done replying via your phone with the word 'STOP, REMOVE, OPT OUT or CANCEL'.
Our Definition of Spam. We consider any unsolicited, unexpected, or unwanted text message as Spam. We do NOT allow use of 3rd party lists, whether consent has been gathered or not. We believe that any type of communication sent to a subscriber about an unrelated subject, that the subscriber did not request, to be Spam.
LionDesk Anti-Spam Policy. LionDesk follows an ANTI-SPAM policy for all of its communications protocols. This means that we do not condone UNSOLICITED TEXT MESSAGES; NOTIFICATIONS; ALERTS; OR ANY MESSAGES THAT YOU MAY RECEIVE FROM SOMEONE WHO SHOULD NOT HAVE YOUR MOBILE NUMBER. Please let us know about any abuse, including the sender ID, your Mobile Number (to be removed); the date and time you received it and the contents of the message. To report any abuse or violations of inappropriate use of our service, please contact us with your comments/complaints. Your report will be registered and the Client will be investigated for violations of our Anti-Spam Policy. The identity of any individual reporting abuse will be kept confidential.
Anti-Spam Policy Enforcement. On our terms and conditions agreement, our Clients specifically agree NOT to use LionDesk to send unsolicited Text Messages or Spam. Upon incorporating a list Clients agree on the Opt-In only policy to their list. All Text Messages sent using LionDesk can be tracked and so removed from the sender list. We support OPT-OUT / REMOVE / UNSUBSCRIBE, Clients have the ability to remove mobile numbers. LionDesk maintains an OPT-OUT list that restricts our Clients from adding a mobile number to their list that has been previously Opted-Out, and a Global Block List. If we suspect a violation of our Anti-Spam policy, we will contact the Client and discuss the Client options, which may range from a warning, to termination of service for that Client. To the best of our knowledge, our system adheres to ALL state and national laws regarding sending unsolicited bulk / group text messages.
SPAM and ABUSE REPORT: OPT-OUT / REMOVE / UNSUBSCRIBE. If you wish to remove yourself from any list, please email us (at firstname.lastname@example.org) with an "OPT-OUT", "UNSUBSCRIBE", "STOP" or "REMOVE" in the subject line. You also may reply to the text Message received by using any of the aforementioned keywords.
Please let us know about any abuse, including your Mobile Number, the date and time you received it and the contents of the message. You will be removed from that list and the Client will be restricted from adding your mobile number to their list in the future. Email us: email@example.com.
This Statement describes how we collect, use, and share the personally identifiable information about a specific individual whose identity may be inferred from the information, including, for example, the name, email and mailing address, phone number, account and billing information, and other information provided by a visitor to our website or user of our services (collectively, "Personally Identifiable Information" or "PII"). PII does not include publicly available information from government records or de-identified or aggregated consumer information.
Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents have the right to request in writing from a business: (a) a list of the categories of Personally Identifiable Information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by writing to our Chief Privacy Officer using the contact information below. We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated below. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
Please be aware that not all information sharing is covered by the "Shine the Light" requirements, and only information on covered sharing will be included in our response.
The California Consumer Privacy Act (CCPA) (Cal. Civ. Code §1798.100 et seq.) requires that we disclose the categories of Personally Identifiable Information we have collected from California residents in the past twelve (12) months, the source of the PII, and the purposes for which that information was collected. The table below identifies the categories of PII we have collected from California residents in the previous twelve (12) month period and the source of the PII:
|Identifiers||Name, address, email address, IP address, account username, SSN, government ID number||Yes||Consumer|
|California Customer Records Information||Signature, physical description, state ID card number, insurance policy number, education, employment history, bank account number, credit/debit card number or other financial information, medical or health information||No||N/A|
|Protected Information||Race, religion, gender, national origin, or sexual orientation||No||N/A|
|Commercial||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies||Yes||Consumer; 3rd party service provider|
|Biometric||Fingerprints, DNA, etc.||No||N/A|
|Internet Information||Browsing history, search history, or other information about a consumer's interaction with your website||Yes||Consumer; 3rd party analytics provider|
|Audio/Visual||Audio, electronic, or visual information||Yes||Consumer|
|Professional||Employment-related information and history||No||N/A|
|Inferences||Inferences that can be drawn from any of the foregoing information, such as the preferences, characteristics, psychological trends, behavior, attitude, intelligence, or abilities||No
We have used this information for the following purposes:
In the past twelve (12) months, we have disclosed the following categories of PII, as defined in the table above, to third parties:
Such information was disclosed to:
LionDesk has not sold any PII of any California residents within the past twelve (12) months.
Pursuant to the CCPA, California residents have the right to request from us, for the preceding twelve (12) month period: (1) the categories of PII and the specific pieces of PII that we have collected about the resident, (2) the categories of sources from whom the PII was collected, (3) our purposes for collecting the PII, and (4) the categories of third parties with whom we have shared the PII.
You also have the right to request that we delete any PII we have collected from you. Once we verify your request, we will delete any PII from our records, unless retaining your PII is necessary for us to:
We will respond to verified requests within forty-five (45) days of receipt. Please note that we are only required to respond to each website visitor twice per twelve (12) month period.
Where to Send Requests
If you are a California resident and you wish to make any of the above requests, please send a written request to:
Attn: California Privacy Rights
1530 Faraday, Suite 200
Carlsbad, CA 92008
Email: Send request to firstname.lastname@example.org with "California Privacy Information Request" in the subject line
We will provide the requested information to you at your email address within the time period noted above. The information will be provided to you free of charge. We will not discriminate against you for exercising your rights under this section.