Email deliverability is an ever-changing process. If you’re sending emails through a CRM or Marketing Automation system, it may seem like your email deliverability is random, some days ending up in Spam and some days making it to the inbox.
Luckily, there is a science to it. In this blog post, we will break down our top tips to ensure that your emails make it to the inbox.
Staying on Top of Trends
When we say that email deliverability is ever changing, we’re not kidding. Just last month, Google joined Yahoo, Hotmail, etc. and implemented DMARC, meaning that anyone sending a mass email with an @gmail.com address will end up in Spam (Learn More Here).
It’s important to stay on top of spam changes like these. To do so, you can set up news alerts for keywords such as “spam” or “email deliverability.” Alternatively, you can simply subscribe to our blog in the right nav. We’ll have you covered.
Email Subject Line
Subject lines are crucial, both in engaging with your audience and in deliverability.
Most of the time, subject lines are strictly thought of in terms of opens, but have you ever thought about email deliverability when crafting your subject lines?
Certain keywords such as “free” can tangle you in Spam filters. We’ve taken HubSpot’s Ultimate List of Spam Trigger Words to avoid in subject lines, and narrowed down those relevant to the real estate industry:
|Home based||Work from home||Home employment||Opportunity||Potential Earnings|
|Easy terms||Compare rates||Fast cash||Credit||Investment|
| Insurance||Incredible deals||Mortgage||Mortgage rates||Profits|
|Refinance||Subject to credit||Why pay more?||Save $||Quote|
|Investment decision||Financially independent||Lower interest rate||Lower monthly payment||Lower your mortgage rate|
|Pre-approved||Refinance home||Your income||Freedom||Home|
|Lifetime||Satisfaction||Success||Click||Will not believe your eyes|
|Join millions||Join millions of Americans||Million||One hundred percent guaranteed||Thousands|
|Call||Financial freedom||Gift certificate||Giving away||Guarantee|
|Important information regarding||Mail in order form||Message contains||No obligation||No strings attached|
|What are you waiting for?||See for yourself||Free||Free gift||All new|
|Amazing||Fantastic deal||Act now||Apply now||Do it today|
|Don’t hesitate||Great offer||Info you requested||Information you requested||Limited time|
|Once in a lifetime|| Special promotion||Time limited||Take action now||Urgent|
Yes, this is an exhaustive list, but it does get you to think about why these words in particular are Spam triggers. Does it mean you should never use these words? Absolutely not, but it does make a good point to avoid particular words, such as “free” or “urgent.”
The content within your email is also extremely important.
Make sure you’re also careful of including certain spam keywords in headers and your email body (although not as careful as you have to be with subject lines).
You also need to worry about email length (not too short, not too long), formatting (HTML vs Plain Text – plain text has better deliverability but HTML gives you more formatting options, we recommend mixing it up) and even images within your emails.
Reputation is important, not only in how you do business, but in how your emails are received as well.
Email reputation is a real thing, and it’s not whether or not your recipients trust and recommend your email: It all comes down to what their server thinks.
Each sender has a score, and this score differs by server. For example, Outlook in general has more strict guidelines than Yahoo or Gmail. This score is determined by email engagement (opens and clicks), and spam complaints. We recommend checking on your engagement and spam complaints regularly.
Most systems offer a dashboard, here is the one for LionDesk:
Now, there’s a big difference between email unsubscribes (that link at the bottom of an email where you ask to no longer receive marketing) and a spam report (which is done on the email server side, not through the email). Unsubscribes are not ideal, but they are fine and don’t ding your reputation too much. What can be critical to your reputation is too many Spam complaints. If you have 1% or more spam complaints consistently, you can really damage your score, meaning that even if 1 of 100 of your leads complains, this can harm your reputation.
The best way to avoid this is to have a clear way to unsubscribe, that way if leads don’t want to hear from you, they can easily opt out without damaging your server.
Here’s an example of an unsubscribe from a LionDesk email:
Another good way to increase your engagement and avoid spam complaints is by having a good email list.
Your Email List
Your email list is as crucial to email deliverability as it is for your email. If you obtain your email list illegally (buying leads, scraping the internet or LinkedIn, etc.) you will not only be at risk of heavy fines, but you will also damage your email deliverability.
Ask yourself: Did these people opt in to emails from me? Do they know who I am? Do they expect to hear from me?
If the answer is no to any of these, chances are you could be harming your email deliverability in the long term. Not only that, but you may put off people that could have been viable leads in the future. No one likes receiving mass marketing emails they did not ask for, don’t be that marketer.
Finally, and this is not only a tip strictly for email deliverability, but for your marketing overall, ask yourself if your emails are adding value. Think about your target audience when you write an email: Are you serving them? Is this information that is relevant and valuable to them?
If you put your audience’s needs first, and segment rather than sending the same sales-focused email to everyone, you will see better email deliverability and engagement overall.
Good luck, and happy emailing!